Shipping, Shipping Charges, Liken Delivery & Click and Collect Information:

·         Please note, we are based on the Mornington Peninsula.

·         We receive goods from all suppliers into our warehouse located at

o   12 Wallis Drive HASTINGS 3915.

OUR FREIGHT FORWARDING PARTNER

·         Once we have received your goods, we immediately co-ordinate all outward deliveries in house and they are picked up by our freight forwarder.

·         Deliveries have a time frame of 5 – 8 business days from despatch to arrive at your designated destination.

·         Our freight forwarders have their own warehousing and distribution centres where the onforwarding of our deliveries will be processed.

·         Liken cannot control how third parties organise and run their businesses, and we do acknowledge that from time to time, delays can occur.

·         Via our freight forwarder portals, we can track all orders once they have been despatched from our warehouse.

·         If it seems that your order may be delayed, we can monitor this and advise accordingly.

SHIPPING CHARGES For Freight

·         Shipping charges are necessary to ensure handling complexities, insurance and OH&S issues are taken into consideration.

·          Due to the weight of most items on our website, it must be acknowledged that delivery of some products carries with them a burden for the handlers to ensure they always use the correct techniques and means at their disposal to deliver your goods.

·         As a result of such complexities, it means that premium freight rates are applied, and hence why Liken with the assistance of our freight forwarders has derived the following chart of costs:

LIKEN Deliveries on the Mornington Peninsula

·         For all orders generated for Mornington Peninsula postcodes, we have our own fleet that will deliver your goods to your designated delivery address. However, we may use other means or freight forwarders to deliver your goods from time to time.

o   Delivery to your designated address will be conducted during the following business hours:

§  Mon – Fri             9.00am to 5.00pm

§  No deliveries on the weekend

§  We do not deliver on public holidays.

o   Other conditions:

§  Our service timeframe for deliveries to Mornington Peninsula addresses has been set for 5-6 business days from order placement.

§  Please note, weekends do not constitute a business day.

§  If there are delivery instructions for our drivers, please ensure you properly describe your expectations.

§  For on farm deliveries, please ensure dogs are locked up and access instructions are described at the time of purchasing.

§  There will be no necessity to require a signature upon delivery.

§  You acknowledge that we have your authority to leave the delivery in the designated place and you accept full responsibility.

§  We may opt to take photos depicting the placement of your goods at the delivery address and we keep these photos on file for 14 days.

§  We also can collect gate codes, alarm codes or other special entry / exit instructions and we do so in strict confidence. You can communicate these via the buy portal as well. It is secure to do so. Or you may opt to call Liken and divulge such sensitive information with management. You allow us to communicate this information to our drivers who also accept the responsibility of confidentiality as part of their job.

§  If delays are expected and the standard delivery timeframe cannot be met, we will contact you with an alternative arrangement.

DELIVERY  CHARGES For Liken

·         Shipping charges have been a necessity to ensure the complexities, insurance and OH&S issues are taken into consideration.

·          Due to the weight of most items on our website, it must be acknowledged that delivery of some products carries with them a burden for the handlers to ensure they always use the correct techniques and means at their disposal to deliver your goods as well as take extreme precautions when entering your property.

·         As a result of such complexities which include and not limited to: transit times, time on site, vehicle insurance, public liability insurance and driver work safe insurance, Liken has derived the following chart of costs:

CLICK & COLLECT

·         You will have the option of click and collect at the payment stage.

·         Collections can be made from our Hastings warehouse located at

o   12 Wallis Drive HASTINGS Vic 3915.

·         Once your order has been advised as ready for pickup, you can do so during the following business days and trading hours:

o   Mon – Fri             9.00am to 5.00pm

o   Sat                       9.00am to 1.00pm

o   Sun                      Closed