TERMS & CONDITIONS

Welcome to www.liken.com.au. Your NEW online petfood and animal products platform.

The terms Liken, Liken Fencing, Liken Stockfeed, Liken Garden Supplies, Liken Fencing Stockfeed & Garden Supplies, or "us" or "we" refers to the owner of this website.

Liken is located at 12 Wallis Drive HASTINGS Vic 3915.

The term "you" refers to the customer, user or viewer of our website.

We make every effort and continue to monitor this website to ensure it is up to date, functioning at optimal capacity, making correct representations of products and ensuring that security of the user is paramount at all times.

Liken takes no responsibility or will be liable for, if for any reason the website experiences technical issues that render it technically unavailable. We accept that if such were to occur then it would be beyond our control.

For the purposes of disclosure, we would like to inform you that Liken online uses the Shopify platform to bring you our unique online experience. Again, we are constrained by the parameters of the Shopify Network and any outages subject the Shopify Platform would also be out of our control. Therefore, we take no responsibility or can be held liable for such instances.

Our Terms and Conditions are very simplified version. They are easy to understand, transparent and intend to inform you the user of this website, and bring to light all legal obligations.

When you place an order on the LIKEN Online Platform and become a Liken online user, you willingly agree to be bound by the following Terms & Conditions:

Upon entering this website:

• You intend to transact on this website in good faith.
• Information we ask you to supply is to be true and correct.

Pricing:

• Prices advertised are in Australian Dollars.
• GST (Goods and Services Tax) is included in the price advertised.
• If shipping costs are applicable, it is calculated as an additional cost and includes GST.
• Prices are always under review and can be subject to change at our discretion.
• Errors on pricing can occur, and therefore, we reserve the right to honour or cancel and advertised price. Furthermore, we have the right to cancel and order where a price has been advertised incorrectly and fully refund the buyer without retribution.
• Products on sale or promotional prices are valid at the time of as stipulated by the promotion. Once the promotion ends the price will not be valid nor can it be applied to future orders.

Products & Product Disclaimer:

• To the best our knowledge, all product imagery, descriptions and claims are current but we cannot guarantee that they are always totally accurate or valid.
• Where product imagery differs to more current, we will make every effort to ensure that update imagery is uploaded to our website to better reflect the up to date marketing of that product.
• We have not provided product descriptions at this time.
• We assert that you should make every effort to seek information on each product by seeking such online or consulting with the manufacturer of you preferred product.
• All products on this website do not form part of our personal inventory.
• We use different suppliers to source products to ensure we can secure the quickest lead times upon ordering.
• We do not endorse any products as we wish to ensure customers always make their own informed decisions.
• We can make recommendations or refer customers to specific brands based on information we collect from you.
• Any product information whatsoever on this website is to be treated as general in nature and by no means does it constitute advice from us.
• Product suitability is the responsibility of the buyer. We do not take responsibility for any harm a product may or may not do, to your animal. Please seek vet intervention if such an occurrence were to transpire.
• All product claims are the responsibility of the manufacturer. It can be said that it is possible that not all manufacturers have not had their claims tested in Australia or country of origin. You should always check with the relevant authorities if you are unsure about any product.

Orders and Personal Details:

• When you place an order with Liken on this website, you agree that it is a legal offer and / or request by you to purchase the item or items for the value as it appears in the cart at the time of purchase. This would include any taxes and delivery charges if applicable.
• Before payment is sort, you agree to fill in the fields that make up your personal information for our collection. In effect you are agreeing to become a member at Liken and this information is necessary to ascertain the validity of your offer as well.
• Any and all details form part of our secure data base.
• Once payment has been affected through the secure payment portal of this website, an email will be generated alerting you and Liken of the purchase request.
• Liken reserves the right to either accept or reject your offer. This can be for any one of the following reason but not limited to those outlined herewith:
  • We cannot supply the items within our allocated delivery schedule due to unforeseen circumstances.
  • We noticed an error on this website that detailed incorrect pricing, or imagery that didn’t match the product title or other descriptive parameters.
  • The payment didn’t appear on our bank statement or didn’t process as expected.
  • Where we may suspect that the buyer details entered may be fraudulent.
  • Product me be in recall.
  • Product may be discontinued.
  • We will notify you of the reason or cancellation and then proceed with a refund.
  • However, for any such circumstances where a product is sold out, discontinued, on recall etc… we will always endeavour to notify you with a solution first and give the option to cancel or be issue with store credit as well.
• You may also have grounds to cancel and order. For example, if we do not deliver your goods within the time specified, it me be grounds for you to ask for a cancellation.
• We would like to affirm that you take every precaution to enter correct details because delays subject to notifying incorrect delivery address cannot be borne by us. And therefore, any delay resulting as such cannot constitute grounds for a cancellation.

Shipping, Delivery & Click and Collect Conditions:

• Please note, our website is not accepting orders outside the Mornington Peninsula. The following suburbs are an exception:
  • Cranbourne, Cranbourne South
  • Langwarrin
  • Pearcedale
  • Tooradin
• Shipping is free for all orders over $100 incl. GST
• For orders under $100, there will be an automatic fee charged upon check out before payment is sought. This fee is currently $9.90 and is subject to change without notice.
• All shipping will be conducted from our warehouse location in Hastings.
• Delivery to your designated address will be conducted during the following business hours:
  • Mon – Fri 8am to 5pm
  • No deliveries on the weekend
• Our service timeframe for delivery has been set for 3 – 5 business from order placement.
• If there are delivery instructions for our drivers, please ensure you properly describe your expectations.
• For on farm deliveries, please ensure dogs are locked up and access instructions are described at the time of purchasing.
• There will be no necessity to require a signature upon delivery. You acknowledge that we have your authority to leave the delivery in the designated place and you accept full responsibility.
• We also can collect gate codes, alarm codes or other special entry / exit instructions and we do so in strict confidence. You can communicate these via the buy portal as well. It is secure to do so. You allow us to communicate this information to our drivers who also accept the responsibility of confidentiality as part of their job.
• If delays are expected and the standard delivery timeframe cannot be met, we will contact you with an alternative arrangement. If the alternative arrangement is accepted by you, then we will proceed as advised. If not accepted, then a refund will be offered.
• In due course, we will be seeking an alliance with a third party shipper to begin deliveries outside our initially designated territory. We will aim to deliver Victoria wide and then throughout Australia.
• We do not deliver on public holidays.