Shipping policy

Please note, our head office is based on the Mornington Peninsula.

Shipping Policy:

·         We will engage either Australia Post, Star Track Express or VT Express and depending on location they may use one of their affiliates to deliver your order. 

·         Our freight forwarders have their own warehousing and distribution centres where the on-forwarding of our deliveries will be processed.

·          Liken cannot control how third parties organise and run their businesses, and we do acknowledge that from time to time, delays can occur.

·         Via our freight forwarder portals, we can track all orders once they have been despatched from our warehouse.

·         Once we have received your order, we immediately co-ordinate all outward deliveries in house and they are picked up by our freight forwarder.

·    Delivery to your designated shipping address will be conducted during the following business hours:

o   Mon – Fri 8am to 5pm

o   We do not deliver on weekends or public holidays.

o   Please note, weekends and public holidays do not constitute a business day.

o   Our service timeframe for delivery has been set for 5 - 8 business days from order placement.

·      If there are delivery instructions for our drivers, please ensure you properly describe your expectations.

·      For on farm deliveries, please ensure dogs are locked up and access instructions are described at the time of purchasing.

·   There will be no necessity to require a signature upon delivery. You acknowledge that we have your authority to leave the delivery in the designated place and you accept full responsibility.

·      We also can collect gate codes, alarm codes or other special entry / exit instructions and we do so in strict confidence. You can communicate these via the buy portal as well. It is secure to do so. You allow us to communicate this information to our drivers who also accept the responsibility of confidentiality as part of their job.

·      If delays are expected and the standard delivery timeframe cannot be met, we will contact you with an alternative arrangement. If the alternative arrangement is accepted by you, then we will proceed as advised. If not accepted, then a refund will be offered.

·        Shipping charges are necessary to ensure handling complexities, insurance and OH&S issues are taken into consideration.

·       Due to the weight of most items on our website, it must be acknowledged that delivery of some products carries with them a burden for the handlers to ensure they always use the correct techniques and means at their disposal to deliver your goods.

·       Charges vary from state to state and all charges are based on weight.